Blog Archives

How Mondelez is Creating Value by Hacking their Corporation

Originally posted on Expion’s Blog

When we think about the word hacker, it often raises concerns about being violated. Cell phone hacks, credit card hacks, illegal invasions of privacy.

But at Expion’s Social Summit in Raleigh B. Bonin Bough, Vice President of global media and consumer engagement at Mondelēz International, suggested a second definition, hackers as experts of programmatically solving problems.

Many big organizations have been slow to adapt at the speed of digital. Bough highlighted companies like Dropbox, Square and Pinterest who have all achieved valuations in excess of $2B in a short period of time. Conversely, companies like Levi’s and Radioshack have comparatively plateaued in terms of growth in a similar time.

For Bough, this hits home personally. He referenced a study Bain conducted that stated by 2020 every single consumer package good sold in a grocery store will be connected to the internet. As a company that sells more than 8 billion products per month, it’s feasible that Mondelēz could become one of the world’s largest technology companies.

But to Bough, Mondelēz wasn’t prepared for this change. How could big organizations like his reinvent career opportunities and team structures to prepare for this new generation of created value? Read the rest of this entry

Federal Student Aid Makes Fun of Poor People on Twitter

So FAFSA used a meme from the movie Bridesmaids in a tweet basically saying if you’re poor make sure you fill out our FAFSA form!

I’m just going to leave this here…come on FAFSA! Talk about a lack of empathy for your customer.

Here’s the thing, not everyone who completes a FAFSA is poor. But even if they were…federal student aid is supposed to help get you to college and have a better life, not make light of economic hardships.

Looks like FAFSA may want to look into putting their social marketing on deferment for a few months until they figure out their situation. fafsa poor tweet

This may be one of those times where they thought they were trying to be “cool” and talk to the hip young kids through Memes…but I doubt it.

When we find out the backstory from journalists who (hopefully) tear FAFSA apart in their articles, I’d imagine we find comparisons to the recent NYPD social media backlash a few weeks ago.

This is now two government organizations in just a few months who have experienced serious social fails because of poor planning and judgement.

When will brands (especially extremely volatile ones) learn that some things are better left off of Twitter.

This is just plain stupid.

By the way, in unrelated news the star of this meme is actress Kristen Wiig, who made $12 million in 2012 and can probably afford the loans on at least one degree.

The Top 25 Industry Media Content Sources Digital Marketers Share

I wrote a post over on Social Fresh about “The Top 50 People Most Retweeted by Digital Marketers” based on data I received from a report done by Leadtail and PunchTab.

It has been shared quite a bit today, as one would expect when you publish a list full of influencers. My mentions are through the roof.

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Putting the people aside, one of the more interesting stats they pulled from their data (all 57,009 shared links from 122,027 tweets) was that digital marketers are relatively split on where they share content from, 43% mainstream media and 42% industry media.

Since we love lists, and I’m not going to write two list posts on Social Fresh in one week…I decided to publish one of the other lists over here.

These are the Top 25 Industry Media Content Sources that digital marketers share links most from.

1. Mashable
2. Ad Age
3. TechCrunch
4. Business Insider
5. Adweek
6. VentureBeat
7. The Next Web
8. The Verge
9. MediaPost
10. Re/code
11. Business2Community
12. The Business Journals
13. Digiday
14. Hubspot Blog
15. Buffer Blog
16. Marketing Land
17. Social Media Today
18. Social Media Examiner
19. Gigaom
20. Search Engine Land
21. Econsultancy
22. ClickZ
23. MarketingProfs
24. Convince & Convert
25. (Tie) Moz, eMarketer

By contrast, New York Times, Forbes, Huffington Post, Fast Company, Inc., The Wall Street Journal, WIRED and Time are a few of the top shared “mainstream” content sources.

You can download Leadtail and PunchTab’s report here

Linkedin Encouraging Users to Share Photos

linkedin photo email

Nick on the Social Pros Podcast – The Truth about Google+

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It’s time for another edition of the Social Pros Podcast. Each week, Jay Baer, Jeffrey Rohrs and I explore the world of social marketing by talking to some of the top industry leaders about how they’re getting real work done in social.

This week: The Truth about Google + for Business

This week’s podcast features Martin Shervington. As one of the world’s foremost Google+ authorities, we discuss Google+ as a social destination, Google+ as a social layer, and the future potential for Google+’s impact on other Google products, including search engine optimization and Google authorship.

While brands like Ford, Toyota, and Cadbury all have had success creating content and communities on Google+, others have seen limited success, sparking an industry-wide debate given the untimely news that Vic Gundotra is leaving the company.

Listen to the podcast here: Social Pros 115

Subscribe on iTunes here: Social Pros Podcast

If 2013 was the year of social content, 2014 is the year of social context.

Over the past 12 months, brands and publishers have evolved their social marketing strategies from engaging with consumers on social networks to socializing their own websites, mobile apps and even advertisements.

While most brands now view social media as more of an opportunity than a threat, the rapid evolution of consumer behavior has resulted in new avenues for brands of all types to tell their stories.

If 2013 was the year of social content, 2014 is the year of social context. Consumers no longer just want to be heard and entertained, they want to be part of a larger story. Social marketing campaigns can no longer live in a silo — in order to succeed, brands need to create a narrative around campaigns that blend paid and earned media, driving consumers back to their owned properties to learn more.

Why is tweeting for the best-dressed celebrity on the red carpet at the Oscars so enticing? You’re not just talking to yourself, you’re engaging with a larger audience through broadcast tweets or a behind-the-scenes social hub. The individual now becomes just as much a part of the story as the celebrity themselves.

This year we will see more collaboration between traditional “communication” departments and creative/social than ever before. While many brands struggled in 2013 to manage and create these types of integrated campaigns, new technologies are emerging that blend real-time conversation, social curation and social advertising in a way that leverages user generated content to scale content creation.

For brands this means making better sense of socially activated experiences, surfacing the most interesting content (not just creating it themselves) and building useful and entertaining “products” out of their campaigns. I like to call this the “Old Time Radio” model of advertising — creating valuable and entertaining experiences — presented by your favorite brand.

In 2014 content is currency, with consumers increasingly acting as contributor to their own entertainment. Whether your content is about a Grammy-winning album, a branded social hub curating the best stories from the BBQ, or an interactive news piece, this audience contribution will become the cornerstone of growing and maintaining relationships with users.

Youtube is down

Youtube is down

No it’s not just you, Youtube is down for everyone. Fortunately the monkeys are on it and you’ll be back watching battle rap videos in no time.

The Home Depot apologizes after offensive monkey tweet

The Home Depot is apologizing to their Twitter followers today after this untimely tweet and photo made headlines for its insensitivity.

The tweet in question shows a picture of a man in a monkey mask sitting between two black men and asked followers “which drummer isn’t like the others?”

home depot monkey tweet

If you notice other similar posts, The Home Depot often has their bucket drummers dressed up in different costumes, as the bucket is the centerpiece of their marketing efforts around the College Football season.

While profusely apologizing to their followers who tweeted, they also posted this apology noting both the agency and employee were fired.

In 2008, Lebron James made headlines when his cover in Vogue Magazine came under fire for positioning him in a “King Kong-esque” scene with Gisele.

Instagram’s New Ads give Michael Kors a lift

After last month’s demonstration of what Instagram ads would look with Levi’s, Michael Kors became the first brand to actually post an Instagram ad this week, featuring a luxury watch amidst a table of macarons.

Nitrogram, an analytics platform for Instagram, took a closer look at this first sponsored post and analyzed the key metrics behind their first  including engagement and estimated reach.

I cover some of their findings in this post on Social Fresh.

michaelkors-ad-likes michaelkors-ad-followers-gained

Twitter Testing New Homepage Design?

Opened up one of my test accounts today and noticed a significantly different design to the home feed.

 

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